Server INS - Manual (Page 4)

GENERAL SERVICE, REPAIR,
OR RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days old
and will be subject to a 20% (percent) restocking
charge. Electrical parts (thermostats, heating elements
etc.) are not returnable.
Server Products maintains a fully staffed service depart-
ment with highly skilled factory trained personnel.
Service is extremely prompt. Under normal circum-
stances, a repaired unit is shipped out the day after it is
received. Labor charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
• Model Letters/Name/Numbers
• Part Numbers- P/N
• Series Numbers/Letters
• Part Description
This information and other important data is stamped
on the lid or cylinder of pumps or on the bottom or
back side of every unit.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials
and workmanship. For complete warranty information
go to: www.server-products.com
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
262.628.5600
800.558.8722
262.628.5110
[email protected]
www.server-products.com
TROUBLESHOOTING
Possible Problems:
• Dispenses little or no product.
• Portion control is not consistent.
Possible Solutions:
• Clean unit.
• Ensure unit is not empty and is full of product to
dispense.
• Ensure unit is assembled correctly.
• Ensure that unit is not clogged. Some powder
products can pack and plug.
• Shake unit.
• Ensure correct trigger is installed per product.
• Grease can splatter up onto spreader and affect
product dispensing. Clean spreader and unit as
needed.
CLEANING
BEFORE FIRST USE AND AFTER USE, AS NEEDED,
DISASSEMBLE AND CLEAN UNIT. IT IS IMPORTANT TO
CLEAN, RINSE, SANITIZE, AND FULLY DRY ALL PARTS
REGULARLY AND PROPERLY. FAILURE TO COMPLY
WITH ANY OF THESE INSTRUCTIONS MAY VOID UNIT
WARRANTY.
ᕡ
SEE DISASSEMBLY.
ᕢ
WASH ALL PARTS WITH DISHWASHING
DETERGENT AND HOT WATER.
• Do not use abrasive cleansers, scrapers, steel
pads, steel wool, or other cleaning tools that can
scratch surfaces.
• A general purpose, nonabrasive cleaner may be
used on hard to remove food deposits.
• Do not use cleansing agents with high
concentrations of acid, alkaline or chlorine.
Do not use ammonia to clean parts.
These agents can damage parts.
ᕣ
FULLY RINSE ALL PARTS THOROUGHLY WITH
CLEAR WATER AND DRY WITH A CLEAN SOFT
CLOTH.
ᕤ WIPE EXTERNAL SURFACES OF UNIT DAILY WITH
A CLEAN DAMP CLOTH. DRY WITH A CLEAN SOFT
CLOTH.
ᕥ
SANITIZE PARTS FOLLOWING LOCAL
SANITIZATION REQUIREMENTS. ALL PARTS IN
CONTACT WITH FOOD MUST BE SANITIZED.
• Allow parts to fully air dry after sanitization.
• Dishwasher safe.