Andrew James AJ000596 Ultimate Sous Vide Package User Manual
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Disposal of the appliance
Please note that this Andrew James product is mark with this Symbol:
This means that this product must not be disposed of together with
ordinary household waste, as electrical and electronic waste must be
disposed of separately.
In accordance with the WEEE directive, every member state must
ensure correct collection, recovery, handling and recycling of electrical
and electronic waste. Private households in the E.U. can take used equipment to
special recycling stations free of charge. In certain member states used apparatus
can be returned to the dealer where they were bought on the condition you buy
new products. Contact your retailer, distributor or the municipal authorities for
further information on what you should do with electrical and electronic waste.
UK and EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt confirmation. Your receipt or order number
is required as proof of purchase date so it is imperative that you keep it safe. This
guarantee only applies if the item has been used solely for the use intended, and
all instructions have been followed accordingly. Please note this product is only for
domestic use only and is not for commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be
accepted if repackaged properly within the original colour product box, and
presented with the original receipt of sale/order number. This does not affect your
statutory rights.
Returned products must be cleaned and returned to us in as close to delivery
condition as possible.
If your product develops a problem within the first 12 months of the fixed
warranty, we will pay all shipping costs to have it returned to us. After 12 months
the customer will be liable for the cost of returning the product to us. We will then
pay to have the repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within
the first 7 days. For our returns policy please go to