Vii. trouble shooting – Xylem IM205 Vortex Series User Manual
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Vortex Installation, Operation and Maintenance Manual
VII. Trouble Shooting
Safety
When working on the motor, make sure that the power is switched off. When working on
the pump make sure it cannot start unexpectedly. Only qualified electricians may do the
electrical work. When starting the pump ensure nobody goes near rotating parts.
PROBLEM
POSSIBLE CAUSE
REQUIRED ACTION CHECK POINTS
No voltage on
Check power supply
*No power
motor terminals
*Main isolator switch
*Fuses
Check motor
*Earth leakage relay
protection
*Motor protection relay
Pump
*Motor temperature
does not
*Water detector
start
Check start and
*Too low water level
stop signals
*Obstructed level switches
*Switches interchanged
*Control panel
Motor failure
Check motor
*Continuity and isolation
wiring
*Phase resistance
No stop signal
Check level
*Float switches
Pump
regulation
*Control panel
does not
Wrong start and
Check level
*Obstructed level switches
stop
stop level
regulation
*Adjust start and stop level
*Power supply not stable
Fault in power
Check power
*Low voltage
supply
supply
*Not all 3 phases available
Pump
*Setting of motor protection
starts and
Motor overloaded
Check pump
*Wrong direction of rotation
stops
*Impeller blocked
repeatedly
*Protection in automatic reset mode
Motor overheated
Check cooling
*Continuity and isolation
Check motor
*Fuses
Fault in power
Check power
*Low voltage
Current
supply
supply
*Impeller blocked
too high
Pump failure
Check pump
*Visc. or spec. gravity too high
*Wrong direction of rotation
Clogging or air lock Check discharge
*Discharge obstructed
and coupling
*Valve fully or partly closed
*Air pocket in pump or discharge
Pump runs
*Coupling leaks
but no flow or Pump failure
Check pump
*Impeller or volute blocked
too low flow
*Pump is sucking to much air
*Worn or broken impeller
Fault in power
Check power
*Control panel
supply
supply
*Fuses
*Low voltage
Trouble Shooting