Ocean Optics Red Tide USB650 Install - Manual (Page 15)

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Chapter 3
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
Red Tide Spectrometer.
Red Tide Connected to Computer Prior to
SpectraSuite Installation
Windows Operating Systems
If you connected your Ocean Optics Red Tide device to the computer prior to installing your Ocean
Optics software application on a Windows platform, you may encounter installation issues that you must
correct before your Ocean Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues document from the Ocean Optics website:
http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf .
Remove the Unknown Device from Windows Device Manager
► Procedure
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"
sign to the immediate left.