VEGA VEGAPULS WL 61 4 … 20 mA_HART - two-wire - Manual (Page 41)

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9 Diagnosis, Asset Management and service
VEGAPULS WL 61 • 4 … 20 mA/HART - two-wire
38061-EN-121011
Fault description Error pattern Cause Rectification
13. Measured value
jumps sporadically to-
wards 100 % during
emptying
Level
time 0
– Varying condensation or con-
tamination on the antenna
– Carry out false signal suppres-
sion or increase false signal
suppression in the close range
by editing
– With bulk solids, use radar sen-
sor with purging air connection
Depending on the reason for the fault and the measures taken, the
steps described in chapter "Setup" must be carried out again or must
be checked for plausibility and completeness.
Should these measures not be successful, please call in urgent cases
the VEGA service hotline under the phone no. +49 1805 858550.
The hotline is also available outside the normal working hours on
seven days a week around the clock.
Since we offer this service worldwide, the support is in the English
language. The service itself is free of charge, the only costs involved
are the normal call charges.
9.5 Software update
The following components are required to update the sensor soft-
ware:
•
Sensor
•
Voltage supply
•
Interface adapter VEGACONNECT 4
•
PC with PACTware
•
Current sensor software as file
You can find the actual sensor software as well as detailed infor-
mation of the procedure under "www.vega.com/downloads" and
"Software".
Caution:
Instruments with approvals can be bound to certain software ver-
sions. Therefore make sure that the approval remains effective with a
software update.
You can find detailed information on www.vega.com/downloads and
"Approvals".
9.6 How to proceed in case of repair
You can find a repair form as well as detailed information on how to
proceed under www.vega.com/downloads and "Forms and certifi-
cates".
By doing this you help us carry out the repair quickly and without hav-
ing to call back for needed information.
If a repair is necessary, please proceed as follows:
•
Print and fill out one form per instrument
•
Clean the instrument and pack it damage-proof
Reaction after fault recti-
fication
24 hour service hotline