M-AUDIO Dman PCI - Manual (Page 24)

MIDI driver (because there can be more than one in an advanced system) for
use with the application. Select the driver named “DMAN PCI Synth” and/or
“DMAN PCI External MIDI” as your MIDI driver(s). The manner in which
this selection is made is dependent on the application (see your specific appli-
cation manual).
Problem: I can open the Windows Record mixer but can’t find the Playback
mixer or vice-versa.
Solution: Change between the two by selecting Options | Properties from the
mixer’s menu. Also, make sure that the DMAN PCI is selected as the Mixer
device. See the section on Windows Mixer for more specific information.
Problem: I’m getting some pops and clicks in my audio recording or play-
back.
Possible Solution: Many accelerated graphics cards use enough system
resources that the recording buffer can’t keep up with demand. This can cause
clicks in the recording. This can often be solved by turning off the graphics
acceleration features of the graphics card. In Windows, this is accessed from
Settings | Control Panel | System | Performance | Graphics.
BEFORE CALLING TECH SUPPORT
It is best to be in front of the computer in which you are installing the DMAN PCI when
attempting to reach Midiman Technical Support for help.
Have the computer powered up, with the DMAN PCI Drivers and Diagnostics Disk and this
manual close by.
Please be ready to identify which Midiman product you have, and to concisely explain what
the problem is that you are encountering.
Take a deep breath, then dial the Tech Support number listed on the back of the manual or
email at the address listed.
Tech Support hours are 9AM to 5PM Pacific time, Monday thru Friday. There is no best time
to call, but persevere and you will get through to a human being who will be eager to help
you.
Expect email answers within 24 to 36 hours.
If you have any questions, comments, or suggestions about DMAN PCI or any
MIDIMAN product, we invite you to contact us directly at:
MIDIMAN
45 E. Saint Joseph Street
Arcadia, CA 91006-2861
Technical Assistance: (626) 445-8495
E-mail: [email protected]
Fax: (626) 445-7564
World Wide Web: www.midiman.net
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