York Version 1.5.0 - Manual (Page 6)

1-9. Customer Support
TDi customer support is offered through several venues: internet website, email, phone and fax. When re-
questing customer support, an active Service Agreement and the following information will be needed from
the customer:
• Name and Contact Information
• Company Name
• Customer ID
• Model of host running ConsoleWorks
• Host operating system version and patch level
• ConsoleWorks version
• Description of problem
Customer support offices are staffed Monday through Friday, 8:00am to 5:00pm Central Time. TDi customer
support can be reached as follows:
internet website: http://www.tditx.com/
email: [email protected]
phone: 972.881.1553
fax: 972.424.9181
If requesting fax support, please be sure to include a return fax number in the Contact Information.
1-10. Conventions used in this Guide
Enter Indicates a key on a PC or terminal keyboard, this example indicates pressing the Enter key.
Ctrl-X
A hyphen between keyboard keys indicates a combination of keys on a PC or terminal key-
board to be pressed simultaneously, this example indicates pressing the Ctrl key and the X
key simultaneously.
cw_add_invo Italics indicates a filename, command, variable name or other screen text.
cw_add_invo Boldface type in examples indicates input the user types.
[ ] Indicates optional information to be included with the command at the installers discretion.
[Y] or [N] Items contained within square brackets [] are default settings in the ConsoleWorks applica-
tion. For example, when queried with a Yes or No answer the default setting will show a [Y]
or [N].
Continuation. Usually used when the script responses being shown in the text or body of the
guide continue beyond what is shown on the page.
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