Znyx Networks bh5700 - Manual (Page 189)

Chapter 18 Before Calling Support
Because of the highly customized configurations that can be applied by customers to their ATCA
switch environment, the focus must be on data collection to get a snapshot of the current switch
configuration and network traffic activity. If support is needed, it is necessary to gather the
following information for further diagnosis before calling support:
1. Get a network diagram showing key devices, VLANs, ports, IP addresses, packet flow,
and amount and type of traffic (TCP, UDP, Broadcast, Multicast).
2. MAC addresses are useful as well.
3. Document a repeatable test case to reproduce the problem.
4. Obtain configuration scripts (the
S*
scripts run from the
/etc/rcZ.d
directory when
the switch first boots).
5. Run
/etc/rcZ.d/tools/support_script.sh
and capture the output before and
after the problem occurs. Navigate to the
/etc/rcZ.d/tools
directory and run the
following script:.
/support_script.sh
NOTE: The support script may take up to 10 minutes to output a report.
6. Copy and paste the output into a .txt file for support personnel.
Ethernet Switch Blade User's Guide release 3.2.2j page 189