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Troubleshooting, Appendix a - troubleshooting – Zebra Technologies 2844 User Manual

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Appendix A - Troubleshooting

Problem

Solution or Reason

STATUS Indicator

Does not light after turning

ON (

I

) printer.

1. Check power connections from A.C.

outlet to power supply to printer.

2. Check that media or ribbon is present.

Blinks GREEN.

1. Printer receiving data through interface.

2. Signal to begin AutoSense after turning

ON printer. Release the FEED button.

Blinks GREEN-RED-RED.

1. Operator has paused the printer during

a batch job. Tap the FEED button to

continue.

Lights ORANGE.

1. Ribbon is out. Reload a new supply.

2. The optional cover open sensor is ac-

tive. Press top cover to close and lock.

3. Printer has a syntax or command error.

Check program and resend print job.

Blinks ORANGE.

1. Firmware download in process. Indica-

tor lights red, then green.

Lights RED.

1. Media is out. Reload a new supply.

2. Power-up failure.

3. Printer ready to receive flash program-

ming during firmware download.

Printer Operation

Lights GREEN, but printer

will not print.

1. Check interface cable connections from

computer to printer.

2. Make sure top cover is locked closed.

3. Check that labels are correct.

4. Verify media has print surface up for

printing.

5. Check that transfer ribbon is correctly

routed and has the ink side out for ther-

mal transfer printing.

980348-001 Rev. A

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