Zhone Technologies 08-01002-01 - Manual (Page 24)

A-4 Appendix A: Troubleshooting
Revision 2.01 Elite Modem Installation Guide 08-01002-01
Low data throughput
rates/It seems to take a
long time to download
files to your computer File transfer rates depend not only on the Elite Modem,
but also on the speed of your computer, the network that
you are communicating through (ISP, corporate net,
etc.), and the speed and connection of the computer you
are attempting to transfer data to and from.
If you know your files are being transmitted to your
computer with high-speed equipment and your
downloads still seem slow, it’s possible your modem is
connected to more than one computer.
The Elite Modem supports only one computer at a time.
Your computer may inadvertently be connected logically
(or physically) into a hub or other network configuration
that looks like multiple computers to the modem. Call
your corporate IS network administrator and have any
other computers removed from the modem.
Your PC cannot
communicate with your
Internet service provider First, make sure that all network software applications
are properly installed and configured. Double check to
make sure the IP address is correct. Call your telephone
service provider and make sure Elite Modem service is
enabled.
Next, call your ISP help desk. If you are on a corporate
network, call the network IS administrator. Make sure
your service is active and that the network is not
experiencing technical difficulties.
Table A-1. Modem Troubleshooting
Problem Troubleshooting