Zhone Technologies 08-01002-01 - Manual (Page 22)

A-2 Appendix A: Troubleshooting
Revision 2.01 Elite Modem Installation Guide 08-01002-01
No data transfer
(continued) 4. Network Light is Red
The Elite Modem is not receiving any signal from
the Internet service provider. Make sure all
connections are well-connected and the computer
is set up correctly.
Make sure the phone has a clear dial tone. Call your
service provider (phone company). If you are on a
corporate network, contact the network IS
administrator, and make sure the service provider is
having no technical problems. If the noise persists,
call distributor technical support.
5. Network Light is Yellow
The modem is trying to synchronize with the service
provider. Make sure the modem is at least 12
inches from the monitor. Wait three minutes for the
light to turn steady GREEN, which indicates they
are synchronized and data should transfer.
If Network Light doesn’t turn GREEN in three
minutes, call your service provider (phone
company). If you are on a corporate network,
contact the network IS administrator, and make
sure the service provider is having no technical
problems. Call distributor technical support.
6. Transfer Light Remains Off
Make sure all cables are properly installed and
connected. If the Transfer Light remains off, call
distributor technical support.
Table A-1. Modem Troubleshooting
Problem Troubleshooting