Zhone Technologies 08-01002-01 - Manual (Page 21)

A-1
Revision 2.01 Elite Modem Installation Guide 08-01002-01
Appendix A: Troubleshooting A-
Table A-1. Modem Troubleshooting
Problem Troubleshooting
No Modem
Power/Power Light Off Make sure there is power to the outlet. Check the
connection to the modem. (Make sure the modem is
plugged in). If the power indicator is not lit, try another
power cord. If the indicator is still not lit, call distributor
technical support.
No data transfer Check these items in the following order:
1. PC Light is OFF
Make sure the cable between the Etherport or
modem and the back of the computer is properly
connected. If the PC Light remains off, try another
cable. If the indicator is still not lit, call distributor
technical support.
2. Transfer Light is OFF
This light will briefly blink GREEN when the
computer attempts to send data, and briefly blink
when data is sent to the computer. If it doesn’t light
when the computer sends data, AND the PC Light
is ON, call distributor technical support.
3. Network Light is Off
Check the connection to the network. The light
should be GREEN. If the Network light is YELLOW,
make sure the Elmo shelf has power. If not call
distributor technical support. .