VTech CS5113 - Manual (Page 27)

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Appendix
Troubleshooting
I cannot dial out .
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone base before producing a dial tone. Wait an
extra second before dialing.
Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the
service in your area. See Dial mode on page 8 to set the dial type.
If the other telephones in your home are having the same problem, contact your local
telephone company (charges may apply).
Eliminate any background noise. If you cannot eliminate the background noise, first try
muting the handset before dialing, or dialing from another room in your home with less
background noise.
There is noise or interference during a telephone conversation .
My calls cut in and out when I am using the cordless handset .
The handset may be out of range. Move it closer to the telephone base.
Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
Other electronic products can cause interference to your cordless telephone. Try
installing your telephone as far away as possible from the following electronic
devices: wireless routers, radios, radio towers, pager towers, cellular telephones,
digital telephones, intercoms, room monitors, televisions, VCRs, personal computers,
kitchen appliances, and other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem,
re-locate your telephone or modem farther apart from each other, or use a different
surge protector.
The layout of your home or office might be limiting the operating range. Try moving
the telephone base to another location, preferably a higher location for better
reception.
Disconnect the telephone base from the telephone jack and plug in a corded
telephone. If calls are still not clear, contact the local telephone company (charges
may apply).
If the other telephones in your home are having the same problem, contact the local
telephone company (charges may apply).
If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack to prevent noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
I hear other calls when using the telephone .
Disconnect the telephone base from the telephone jack. Plug in a different telephone.
If there are still other calls, call your local telephone company.
Press
CHAN/REMOVE to switch to a clearer channel when on a call.
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