VTech CS5113 - Manual (Page 26)

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Appendix
Troubleshooting
The talk time and standby time of my handset is noticeably shorter than before .
Completely charge and drain the battery two or three times consecutively every three
months instead of returning the handset to the telephone base or charger after each
use. If the performance does not improve, please buy a new battery.
There is no dial tone .
First, try all the above suggestions.
Move the handset closer to the telephone base. It might be out of range.
The telephone line cord might be malfunctioning. Try installing a new telephone line
cord.
Disconnect the telephone base from the telephone jack and connect a different
telephone. If there is no dial tone on the other telephone either, contact your local
telephone company.
My handset displays CONNECTING . . .
Move the handset closer to the telephone base. You might have moved out of range.
The telephone does not ring when there is an incoming call .
Make sure the ringer is on (page 7).
Make sure the telephone line cord and power adapter are plugged in properly (page
2).
The handset may be too far from the telephone base. Move it closer to the telephone
base.
There may be too many extension telephones on the telephone line to allow all of
them to ring simultaneously. Try unplugging some of them.
If the other telephones in your home are having the same problem, contact the local
telephone company (charges may apply).
Other electronic products can cause interference to your cordless telephone. Try
installing your telephone as far away as possible from the following electronic
devices: wireless routers, radios, radio towers, pager towers, cellular telephones,
digital telephones, intercoms, room monitors, televisions, VCRs, personal computers,
kitchen appliances, and other cordless telephones.
Test a working telephone at the telephone jack. If another telephone has the same
problem, contact your local telephone company (charges may apply).
The telephone line cord might be malfunctioning. Try installing a new telephone line
cord.
Remove and re-insert the battery and place the handset in the telephone base.
Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
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