Troubleshooting, Service information – Viking F20517 User Manual
Page 19
37
P
ro
d
u
ct
C
a
re
36
P
ro
d
u
ct
C
a
re
Troubleshooting
Problem
Possible Cause and/or Remedy
Oven will not function.
Oven is not connected to electrical power:
Have electrician check power circuit breaker,
wiring, and fuses.
Broil does not work.
HI/LO setting has not been set using “UP”
or “DOWN” button.
Oven light will not work.
Light bulb is burned out.
Oven is not connected to power.
Service codes appear in
digital display.
Disconnect electrical supply to the oven
and call an authorized servicer.
Strong odor and/or smoke
is noticed first few times
oven is used.
This is normal burn off of insulation and
protective oils in oven. This will go away
after using oven a few times.
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is
ever required. The model and serial number for your oven can be
found by looking behind the access panel on the bottom frame.
Model no. _____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
KEEP THIS MANUAL FOR FUTURE REFERENCE.
Service Information