Viking F20111B (M0306VR) - Manual (Page 12)

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Service Information
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is
ever required. The model and serial number for your unit can be found
underneath the cooktop.
Model no. _____________________ Serial no. ________________________
Date of purchase ________________________________________________
Date installed ___________________________________________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to in-
sure protection under the warranty.
Keep this manual for future reference.
Warranty
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BUILT-IN ELECTRIC INDUCTION/RADIANT COOKTOP WARRANTY
ONE YEAR FULL WARRANTY
Built-in induction/radiant cooktops and all of their component parts, except as detailed below*, are war-
ranted to be free from defective materials or workmanship in normal household use for a period of twelve
(12) months from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair
or replace, at its option, any part which fails or is found to be defective during the warranty period.
*Glass (including light bulbs), painted and decorative items are warranted to be free from defective materi-
als or workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS
MUST BE REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL
RETAIL PURCHASE.
FIVE YEAR LIMITED WARRANTY
Any electric element which fails due to defective materials or workmanship in normal household use during
the second through fifth year from the date of original retail purchase will be repaired or replaced, free of
charge for the part itself, with the owner paying all other costs, including labor.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY
This warranty applies to applications where use of the product extends beyond normal residential use. Ex-
amples are, but not limited to, bed and breakfasts, fire stations, private clubs, churches, etc. This warranty
excludes all commercial locations such as restaurants, food service locations, and institutional food service
locations.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee
owner of the product during the term of the warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products
must be purchased in the country where service is requested. Warranty labor shall be performed by an au-
thorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage re-
sulting from abuse, accident, natural disaster, loss of electrical power to the product for any reason,
alteration, outdoor use, improper installation, improper operation, or repair or service of the product by
anyone other than an authorized Viking Range Corporation service agency or representative. This
warranty does not apply to commercial usage. Warrantor is not responsible for consequential or incidental
damage whether arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions do
not allow the exclusion or limitation of incidental of consequential damages, so the above limitation or ex-
clusion may not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof
of purchase upon request, and making the appliance reasonably accessible for service. If the product or
one of its component parts contains a defect or malfunction during the warranty period, after a reasonable
number of attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either
a refund or replacement of the product or its component part or parts. Warrantor’s liability on any claim of
any kind, with respect to the goods or services covered hereunder, shall in no case exceed the price of the
goods or service or part thereof which gives rise to the claim.
WARRANTY SERVICE: Under the terms of this warranty, service must be performed by a factory authorized
Viking Range Corporation service agent or representative. Service will be provided during normal business
hours, and labor performed at overtime or premium rates shall not be covered by this warranty. To obtain
warranty service, contact the dealer from whom the product was purchased, an authorized Viking Range
Corporation service agent, or Viking Range Corporation. Provide model and serial number and date of
original purchase. For the name of your nearest authorized Viking Range Corporation service agency, call
the dealer from whom the product was purchased or Viking Range Corporation. IMPORTANT: Retain proof
of original purchase to establish warranty period.
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however, re-
turn the Owner Registration Card so that Viking Range Corporation can contact you should any question of
safety arise which could affect you.
Any implied warranties of merchantability and fitness applicable to the above described halogen elements
are limited in duration to the period of coverage of the applicable express written limited warranties set
forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which may vary from jurisdiction to jurisdiction.
Specifications subject to change without notice.