Uniden DCT7488 - Manual (Page 81)

T R O U B L E S H O O T I N G [ 8 0 ] w w w . u n i d e n . c o m
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps
do not solve your problem, please call our Customer Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm,
Sat/Sun 9 am to 5 pm, CST. Phone support is closed on holidays.)
Symptom Suggestion
The charge LED won't illuminate
when the handset is placed in
the cradle. • Make sure the AC adapter is plugged into the charger and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can't make or receive calls.
• Make sure that you are not too far from the base.
• Make sure the line is not in use. If call is already using a line, you cannot use that line to make
another outside call.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• De-register the handset (see “De-register the Handset” on page 29) and register the handset
(see “Register the Handset” on page 17).
The handset doesn't ring or
receive a page.
• Make sure that you are not too far from the base.
• Charge the batteries in the handset for 15-20 hours by placing the handset on charging cradle.
• De-register the handset (see “De-register the Handset” on page 29) and register the handset
(see “Register the Handset” on page 17).
During power failure, can't make
or receive a call. • Make sure to use corded base handset to make or receive a call.
• Make sure that TEL line cord is connected firmly.
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