General troubleshooting – Tektronix PHASER 780 User Manual

Page 41

General Troubleshooting

Problem

Probable cause

Solution

Prints curl.

On some paper types, prints with uneven coverage
may curl where coverage is heaviest.

When making prints with heavy coverage, select

Face Down

as the

Output Order

at the printer’s

front panel or from your application’s

Print

menu.

Oversize media does not feed from the universal
paper trays or the multi-purpose tray.

Too much media is loaded in the tray.

Decrease the amount of media loaded in the multi-
purpose tray. See “Specialty Media” on page 14 for
the tray capacity for different types of media.

Toner residue is found in the printer.

Toner cartridges are being removed and reinstalled
in the printer before they are empty.

Remove toner cartridges only when they are empty
and you have been prompted by the front panel to
replace them.

Media frequently wraps around the fuser.

Incorrect media is being used.

■

Use laser paper only; do not use inkjet paper.

■

Use only Tektronix Glossy Coated Paper.

■

Make sure that transparencies are loaded with

The fuser roll cartridge is used up.

Replace the fuser roll cartridge.

Colors printed are not accurate.

An incorrect color correction is being used.

■

Select a different color correction. See page 23

for more information.

■

Open and close the front door of the printer. This

action causes the printer to autocalibrate the
colors.