Tally Genicom MATRIX PRINTER 2250 - Manual (Page 112)

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Reference manual Troubleshooting
102
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Prints undefined characters 1. Check that the interface plug is correctly connected to the computer and
to the printer.
2. Check that the proper emulation and the correct character set (country,
CG table or character set) is selected in the Setup menu.
3. Check the length of the interface cable; see Specifications .
4. Set CX-bid in the test menu to OFF; see Bidirectional parallel interface .
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The first line is not completely
printed out at the top Check the function FormAdj. Refer to the chapter The menu .
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Dots within characters are
missing 1. Check whether the ribbon is damaged, if necessary replace it; see the
section Changing the ribbon cassette .
2. Set the correct printhead gap.
3. Check whether the platen is damaged.
4. Check whether the printhead is damaged.
We recommend to use genuine ribbon cassettes only.
In case of points 3 or 4, please contact your dealer.