Phone troubleshooting, I cannot make or receive calls, I cannot make calls using a voice command – Blackberry Pearl 8130 User Manual

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• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number,

press the Send key.

• To view your contact list in the phone, press the Space key. Hold the Send key.
• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call forwarding is turned off.
• If you have more than one phone number associated with your device, you can receive calls to the active phone number only.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• If your keyboard is locked, unlock your keyboard.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.
• Use standard pronunciation rules when you say a voice command.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Adapt digit dialing to improve voice recognition of numbers.