Chapter 9 technical support for your active ups, 1 chloride technical support – Rackmount Solutions VA 10000 User Manual
Page 25
Chloride Active and E-Series UPS User Manual
21
Chapter 9 Technical Support for your Active UPS
9.1 Chloride Technical Support
Chloride offers 24-hour technical support. To contact Chloride Technical Services:
• Phone: (800) 879-5011
• email: [email protected]
NOTE: All calls received before 7 a.m. or after 7p.m. Central Standard Time are forwarded to a cell phone.
A Chloride Technical Support Representative will return your call within one half hour between 5 p.m. and
10 p.m. Central Standard Time. Except for emergencies, calls received between 10 p.m. and 7 a.m. will be
returned during normal business hours.
Please check with Chloride Technical Services before attempting to repair or return any Chloride product.
If a Chloride unit needs repair or replacement, Chloride Technical Services issues a Return Material
Authorization (RMA) number along with instructions on how to return the unit.