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Appendix b: troubleshooting & faq – Rosewill RXS-4324 User Manual

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Internet Camera

RXS-3323/RXS-4324 User Manual

Appendix B: Troubleshooting & FAQ

Question

Answer

Features

The video and audio

codec is adopted in the

device.

The device utilizes H.264, MPEG4 and JPEG triple compression to providing high

quality images. Where H.264 and MPEG4 are standards for video compression and

JPEG is a standard for image compression. The audio codec is defined as AMR for

3GPP and G.711/G.726 for RTSP streaming.

The maximum number of

users can access the

device simultaneously.

The maximum number of users is limited to 20. However, it also depends on the total

bandwidth accessed to this device from clients. The maximum data throughput of the

device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore,

the actual number of connected clients is varying by streaming mode, settings of

resolution, codec type, frame rate and bandwidth. Obviously, the performance of the

each connected client will slow down when many users are logged on.

The device can be used

outdoors or not.

The device is not weatherproof. It needs to be equipped with a weatherproof case for

outdoors using. However, equipped with a weatherproof case might disable the audio

function of the device.

Install the Device

Status LED does not light

up.

• Check and confirm that the DC power adaptor, included in packaged, is used. Secure

the power connector and re-power it on again.

• If also check if IPWizard II can find out the camera over the network after plug in the

power and network cable. This may due to the LED light has been set to turn off.

• If the problem is not solved, the device might be faulty. Contact your dealer for

further help.

The network cabling is

required for the device.

The device uses Category 5 UTP cable allowing 10 and/or 100 Base-T networking.

The device will be

installed and work if a

firewall exists on the

network.

If a firewall exists on the network, port 80 is open for ordinary data communication.

The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Username = admin and leave password blank.

The username and

password for the first time

or after factory default

reset

Note

: that it’s all case sensitivity.

Forgot the username and

password

Follow the steps below to restore the factory default.

1. Restore the factory default setting by press pressing and holding down more than 3

seconds on the device.

2. Reconfigure the device.

Forgot the IP address of

Check IP address of device by using the IPWizard II program or by UPnP discovery.

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