Hold / transferring calls, For your convenience – NEC Xn120 Vision User Manual
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9
Hold / Transferring Calls
Transferring a Call to another Extension
u
If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it
instead of “HOLD + Extension Number” in the operation above.
(Talking)
HOLD
?
?
?
Extension Number
(Announce)
TRFR
Placing a Call on Hold / Retrieving a Held Call
(Talking)
HOLD
u
When an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone.
u
While your outside call is on System Hold, other extension users can take the call off Hold.
Trunk Key
(Flashing)
CALL
Hold
Retrieve
(Flashing)
Placing a Call on Exclusive Hold
u
System programming is required to use Exclusive Hold. Ask your NEC Authorised Supplier for details.
u
While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.
(Talking)
Trunk Key
(Flashing)
CALL
Hold
Retrieve
(Flashing)
Exclusive Hold Key
(SC.851+45)
Retrieving a Held Outside Call (if your extension doesn’
t have trunk keys)
?
?
7
7
2
CALL
Trunk No.
you want to retrieve
TRFR
(To answer own held Trunk)
2
For Your Convenience
u
An existing Appearance Key cannot be overwritten without the Appearance Key first being erased.
u
Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.
Common Service Codes:
01
DSS/One-Touch Key
10
Call Forward – Immediate
03
DND Key
11
Call Forward – Busy
04
Background Music (ON/OFF)
12
Call Forward – No Answer
05
Headset Key
13
Call Forward – Busy/No Answer
08
Incoming Caller ID List
14
Call Forward – Dual Ring
19
External Zone Paging
15
Call Forward – Follow Me
20
External All Call Paging
16
Call Forward – Select Option
21
Internal Zone Paging
17
Call Forward – Device
22
Internal All Call Paging
29
Repeat Redial
27
Abbreviated Dial – Common/Personal
30
Saved Number Redial
28
Abbreviated Dial – Group
31
Memo Dial
Programming a Function Key
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g.
DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code.
Service
Code
General Key Code
CALL
8
Function Key
5
Additional Data
?
?
SPK
1
?
1
1
Programming a DSS/One-Touch Key
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can
place an Outside or Intercom call by pressing this key without dialling the number.
u
Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status
indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication.
u
When storing an outside telephone number, the Trunk Access Code (normally 9) must be added to the
start of the number. Up to 36 digits can be stored.
u
To program another key, press the next Programmable Function Key instead of the SPK Key to finish.
HOLD
SPK
CALL
8
Function Key
5
0
Telephone Number
Extension Number
?
?
?
?
?
Trunk
9