Nortel Networks NN43111-100 User Manual
Page 75
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Additional features
75
Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen.
Table 4 lists error messages and actions to correct the causes.
2.
Press the
Navigation
keys to scroll and
highlight
Virtual Office Logout
.
3.
Press the
Select
key.
Table 4: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message
Probable Cause
Action
Busy, try again
Remote IP Phone is
active (not idle).
Wait for remote
telephone to become
idle and try again.
ACD IP Phone is
logged in.
Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Make-Set-Busy is
inactive on ACD IP
Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Invalid ID (1)
Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2)
Incorrect User ID
entered.
Enter correct User ID.