Port-A-Cool SERIES 2000 - Manual (Page 16)

PORT-A-COOL® Hazardous Location Units *
B. Repair Procedures
VI. REPLACEMENT PARTS
A. Returned Merchandise Authorization (RMA) Procedures
All Port-A-Cool® units, parts, or materials being returned to Port-A-Cool, LLC for warranty replacement or
repair require an RMA (Return Merchandise Authorization) number.
There are two methods for replacing waranty parts:
1. The distributor can purchase the part with an RMA number and will only be charged for
the cost of the part, not for the shipping. When the defective part is returned, the
distributor’s account will be credited for the cost of the part.
2. The customer / distributor can call Tech Support to get an RMA number to send the
defective part back to Port-A-Cool, LLC. Once the part is received by Port-A-Cool, LLC, a
replacement part will be sent at no charge.
Information needed to get an RMA number:
1. The UNIT serial number.
2. The UNIT model number (ex. PAC2K363S)
3. The part number or description of the part to be replaced.
Only major component parts need an RMA number, i.e. fans, motors, pumps, and some plumbing parts.
For replacement of small parts, the serial and model numbers are still required, but the parts do not need ot be
returned to Port-A-Cool, LLC.
For warranty replacement parts call PORT-A-COOL® Technical Support at 1-888-266-5243.
FAX: 936-598-1431 or [email protected].
Shipping Address Mailing Address:
Port-A-Cool, LLC Port-A-Cool, LLC
721 FM 2468 P.O. Box 2167
Center, Texas 75935 Center, Texas 75935
B. Port-A-Cool® Unit Limited Warranty
For one year from date of installation, Port-A-Cool, LLC, warrants any original component part or parts
of the Port-A-Cool® evaporative unit found, upon examination by factory authorized personnel, to be defective
in material or workmanship. All transportation charges on parts submitted for replacement or repair under this
warranty must be borne by the purchaser. If said equipment develops such defects within this period, it will be
repaired or replaced at our option. For breach of any implied or written warranty on this product, Port-A-Cool,
LLC, shall not be liable for any incidental or consequential damages. This warranty is declared void if the equip-
ment if found to have been misused, abused or tampered with by unauthorized personnel.
Due to warranty limits placed on our products by the original manufacturers, our warranty is limited on
manufactured units and their original component parts as well as replacement parts to a total of one (1) year
after the date of installation.
Only qualified and trained distributors or factory personnel should perform repairs!!