Promise Technology C6101SSWP000000-2 - Manual (Page 16)

Appendix B
B-1
Returning Product For Repair
If you suspect a product is not working properly, or if you have any
questions about your product, contact our Technical Support Staff through
one of our Technical Services, making sure to provide the following
information:
•
Product model and serial number (required);
•
Return shipping address;
•
Daytime phone number;
•
Description of the problem;
•
Copy of the original purchase invoice.
The technician will assist you in determining whether the product requires
repair. If the product needs repair, the Technical Support Department will
issue an RMA (Return Merchandise Authorization) number.
Return only the specific product covered by the warranty (do not ship
cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
1460 Koll Circle
San Jose, CA 95112
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product
to Promise. Note that damage incurred due to improper transport or
packaging is not covered under the Limited Warranty.