Checking connectivity, Service support, Checking connectivity service support – Pitney Bowes DM SERIES AW20905 User Manual
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AW20905 Rev. A
Checking Connectivity
To check connectivity, you may perform a balance inquiry by following the steps below:
DM500 through DM1000
DM300c through DM450c
1. Verify the Network Adapter LED is
On or flickering
1. Verify the Network Adapter LED is On or flickering
2. Press
the
Funds key 2.
Press
the
Refill Postage key
3. Choose
Get Postage by Phone®
Balance
3. Choose
Check PBP Balance
4. The following should occur in quick
succession
4. The following should occur in quick succession
a. Display of Requesting
Balance
a. Display of Requesting Balance
b. Display of Processing
b. Display of Processing
c. Display of Actual Balances
c. Display of Actual Balances
5. Press
Done to Exit
5. Press Continue to Exit
If an error message is delivered, please review these Set Up instructions again with regards to the meter,
and check the firewall parameter settings before continuing.
Service Support
Service Support on LAN connectivity can be obtained by calling 1.800.522.0020