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Checking connectivity, Service support, Checking connectivity service support – Pitney Bowes DM SERIES AW20905 User Manual

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AW20905 Rev. A

Checking Connectivity

To check connectivity, you may perform a balance inquiry by following the steps below:

DM500 through DM1000

DM300c through DM450c

1. Verify the Network Adapter LED is

On or flickering

1. Verify the Network Adapter LED is On or flickering

2. Press

the

Funds key 2.

Press

the

Refill Postage key

3. Choose

Get Postage by Phone®

Balance

3. Choose

Check PBP Balance

4. The following should occur in quick

succession

4. The following should occur in quick succession

a. Display of Requesting

Balance

a. Display of Requesting Balance

b. Display of Processing

b. Display of Processing

c. Display of Actual Balances

c. Display of Actual Balances

5. Press

Done to Exit

5. Press Continue to Exit


If an error message is delivered, please review these Set Up instructions again with regards to the meter,
and check the firewall parameter settings before continuing.

Service Support

Service Support on LAN connectivity can be obtained by calling 1.800.522.0020