Panasonic DMP-BD10A - Manual (Page 30)

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RQT8997
Limited Warranty (ONLY FOR U.S.A. )
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094 Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic BD/DVD Player Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Electronics Company or Panasonic
Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the
length of the period indicated on the chart below, which starts with the
date of original purchase (“Limited Warranty period”), at its option either
(a) repair your product with new or refurbished parts, or (b) replace it with
a new or a refurbished product. The decision to repair or replace will be
made by the warrantor.
During the “Labor” Limited Warranty period there will be no charge
for labor. During the “Parts” warranty period, there will be no charge
for parts. You must mail-in your product during the warranty period. If
non-rechargeable batteries are included, they are not warranted.
This Limited Warranty only applies to products purchased and
serviced in the United States or Puerto Rico. This Limited Warranty
is extended only to the original purchaser and only covers product
purchased as new. A purchase receipt or other proof of original
purchase date is required for Limited Warranty service.
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc.
(787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it prepaid,
adequately insured and preferably in the original carton. Include a
letter detailing the complaint and provide a day time phone and/or
email address where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY
PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A
SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY
UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which
result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line
surge, lightning damage, modification, or commercial use (such as
hotel, office, restaurant, or other business), rental use of the product, or
service by anyone other than a Factory Servicenter or other Authorized
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS
NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING
OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this
excludes damages for lost time, cost of having someone remove or re-
install an installed unit if applicable, travel to and from the servicer, loss
of or damage to media or images, data or other recorded content. The
items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied Limited
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also
have other rights which vary from state to state. If a problem with this
product develops during or after the Limited Warranty period, you may
contact your dealer or Servicenter. If the problem is not handled to
your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
F1104
Product or Part Name Parts Labor
BD/DVD Player One (1) Year One (1) Year
Rechargeable Batteries
(in exchange for defective item)
Ten (10) Days Not Applicable
Customer Services Directory
Obtain Product Information and Operating Assistance; purchase Parts, Accessories, or obtain Literature by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 8 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Product Repairs Centralized Factory Servicenter
MAIL TO: Panasonic Service and Technology Company
410B Airport Road
Elgin, IL 60123-9333
Attention: BD/DVD Repair
Please carefully pack and ship, prepaid and insured, to the Elgin Centralized Factory Servicenter. Customer’s in Puerto Rico, please ship or carry in
to location below (“Service in Puerto Rico”).
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
Reference 11 Limited Warranty
DMP-BD10PP_Book1.book Page 30 Friday, April 6, 2007 7:06 PM