LaCie FIREWIRE 800/400 - Manual (Page 55)

LaCie Biggest Quadra
User Manual page
Troubleshooting
In the event that your LaCie hard drive is not work-
ing correctly, please refer to the following checklist to
find out where the problem is coming from. If you have
gone through all of the points on the checklist and your
drive is still not working correctly, please have a look at
the FAQs that are regularly published on our website –
www.lacie.com .
One of these FAQs may provide an answer to your
specific question. You can also visit the drivers pages,
where the most recent software updates will be avail-
able. If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see section
12. Contacting Customer Support for details).
Manual Updates
LaCie is constantly striving to give you the most
up-to-date, comprehensive User’s Manuals available on
the market. It is our goal to provide you with a friendly,
easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your manual does not reflect the configurations of
the product that you purchased, please check our web-
site for the most current version available.
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11. Troubleshooting
Problem Possible Solutions
When I lock a Drive Bay
into place, the Disk Activity
Indicator turns red and the
alarm beep sounds.
Exchange the Drive Bay with another Drive Bay and attempt to lock them in place again to see if it is
a faulty Drive Bay. If the problem continues, contact your LaCie reseller or LaCie Customer Support.
The alarm beep is sounding.
How do I turn it off?
Either unlock the Drive Bay of the failed disk, or press the Enter button.
The LaCie Biggest Quadra
does not appear in the
BIOS.
Ensure that the array has completed the initialization process.
What should I do in the
event of a disk failure?
For a RAID 5/RAID 0+1 array, you will need to replace the disk. Data rebuilding will begin as soon as
the failed disk is replaced. For a RAID 5 + Hot Spare array, data will be re-built automatically to the
hot spare disk. You do not need to replace the failed disk immediately. When adding a new disk, the
capacity of the new disk MUST equal or be greater than the smallest disk in the array. Otherwise, the
LaCie Biggest Quadra will reject the disk, even though it works. Caution! Do not attempt to replace
a hard disk yourself. You will void your warranty. Please see the disk replacement procedure in section
6.1..
Using the existing disks, I
want to create a new RAID
array.
First, power off the LaCie Biggest Quadra and remove all the Drive Bays. Next, set the new RAID
level with the RAID Level Switch Selectors and power the LaCie Biggest Quadra back on. Gently
slide and lock the Drive Bays back into place to begin the initialization process. Since you are using
previously installed disks, the LaCie Biggest Quadra will display a message, “Create New RAID?”
Choose yes by pressing the Enter button, and the initialization will start. Note – all data on the disks
will be erased during the initialization.