LaCie d2 - Manual (Page 51)

LaCie d2 SAFE Hard Drive
User Manual page
Contacting Customer Support
12. Contacting Customer Support
Read the User Manual and review the Troubleshoot-
ing section.
Try to isolate the problem. If possible, make the drive
the only external device connected to your computer,
and make sure that all of the cables are correctly and
firmly attached.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can’t
get your LaCie drive to work properly, contact us via the
contacts in chapter 12.1 Before contacting us, make sure
1.
2.
that you are in front of your computer and that you have
the following information on hand:
Your LaCie drive’s serial number
Operating system and version
Computer brand and model
Amount of memory installed
Names of any other devices installed on your
computer, including CD/DVD burners
❖
❖
❖
❖
❖
Before You Contact Technical Support ■
Information to Include in Email Correspondence ■
Information Where to Find Information
1. LaCie d2 SAFE Hard Drive serial number Located on a sticker at the back of drive or on the original packaging
2. LaCie d2 SAFE Hard Drive file format Mac users:
Select the d2 SAFE Hard Drive icon on the desktop and press Com-
mand + I, or press the Control key and choose Get Info .
Windows users:
Right click the d2 SAFE Hard Drive icon and select Properties .
3. Macintosh/PC model Mac users:
Click on the Apple icon in the menu bar and select About this Mac .
Windows users:
Right click My Computer and select Properties > General .
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on my computer
Mac users:
Click on the Apple icon in the finder bar and select About this Mac .
Select More Info... The Apple System Profiler will launch and will
list your internal and external peripherals.
Windows users:
Right click My Computer and select Properties > Hardware.