LaCie d2 - Manual (Page 46)

LaCie d2 SAFE Hard Drive
User Manual page
Troubleshooting
Problem Question Answer
Error messages un-
der Mac OS 10.x.
Are you having problems get-
ting your FireWire device to be
recognized?
If you are having problems with your FireWire connection
under Mac OS 10.2.x, upgrade to the latest Mac OS version.
The drive is working
slowly.
Are there other USB or
FireWire devices connected to
the same port or hub?
Disconnect any other USB or FireWire devices and see if
the drive’s performance increases.
The drive is not
running noticeably
faster when con-
nected via Hi-Speed
USB 2.0.
Are you operating in Mac OS
9.x?
Apple does not support the Hi-Speed USB 2.0 standard
under Mac OS 9.x. You will be limited to the slower transfer
rates of the original USB standard.
Are you operating in Mac OS
10.x?
Apple has only recently begun incorporating native Hi-
Speed USB 2.0 ports in their computers. To achieve Hi-
Speed USB 2.0 transfer rates, you will need to add a Hi-
Speed USB 2.0 PCI or PC card to your computer.
The drive is not
running noticeably
faster when con-
nected via Hi-Speed
USB 2.0.
Is the drive connected to a USB
port on your computer, or to a
USB hub?
If your drive is connected to a USB port or hub, this is
normal. A Hi-Speed USB 2.0 device can only operate at
Hi-Speed USB 2.0 performance levels when it is connected
directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the
Hi-Speed USB 2.0 device will operate at the slower USB
transfer rates. For more information, please see chapter
8. USB Questions & Answers .
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both
your host bus adapter and device have been installed cor-
rectly. If in doubt, un-install the drivers and re-install them.
Does your computer or operat-
ing system support Hi-Speed
USB 2.0?
See chapter 2.2. Minimum System Requirements .
System fan is not
running.
Confirm the outlet is powered, verify power connections, and try an alternate power cable. The
fan on the LaCie d2 SAFE Hard Drive does not run continuously; it is activated at certain
temperatures.
Your drive may not have a fan. The LaCie d2 SAFE Hard Drive comes in different capacities,
and only the highest capacities feature a drive fan.