Kodak ESP Office 6100 Series - Manual (Page 14)

11 www.kodak.com/go/aiosupport
3
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer:
Turn off your printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with
your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with your printer.
• Make sure the power cord is connected to the AC adapter and is
plugged into an outlet or power strip.
• If the USB 2.0 cable was disconnected from the printer, then
reconnected, or if power to the printer was interrupted, restart the
computer.
Printer not detected • Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure:
– you have a USB 2.0 cable.
– that the USB cable is connected to both your printer and your
computer.
• If you are using a wireless connection, make sure:
– the printer is connected to your wireless network (check the
Wi-Fi connectivity LED and the SSID).
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the
services needed for your printer.
– For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking .
Printhead carriage jam • Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you
hear them click into place.)
Print quality • For best results, use KODAK Paper or a paper with the COLORLOK
Technology logo on the package.
• Make sure the paper is loaded correctly (see page 5 ).
• For more information, go to www.kodak.com/go/itg , select All-in-one
printer, then Print Quality (missing colors, blank prints, etc).