4 troubleshooting – Kyocera COMMAND CENTER Multifunctional Printer User Manual

Page 54

Troubleshooting

KYOCERA COMMAND CENTER

4 Troubleshooting

Consult the table below to find basic solutions for problems you may encounter with
COMMAND CENTER.

Symptom

Check Items

Corrective Action

Reference

I can’t access
COMMAND
CENTER.

Is the power turned on
to this machine?

Turn the power on to
this machine, wait until
it is a ready state, and
try to access
COMMAND CENTER.

Operation
Guide

Is the network cable
properly connected?

Connect the network
cable properly.

Operation
Guide

Are the network
settings that are made
in this machine
correct?

Perform the network
settings from the
operation panel.
Contact your network
administrator for the
appropriate settings.

Is the IP address for
this machine entered
correctly?

Enter the correct IP
address. Check this
machine IP address
with your network
administrator.

Are the LAN settings
that are made in Web
browser correct?

Check the settings
made in Web browser.
Refer to the Help
function in your
browser.

Has the administrator
set up an IP Filter
function?

Access COMMAND
CENTER from an
approved IP address.

Is HTTP Security on
the Advanced >
Security > Secure
Protocol page set to
Secure (HTTPS)?

When HTTP Security is
set to Secure (HTTPS),
specify a URL that
begins with https://. You
cannot access
COMMAND CENTER
with an http:// URL.

Does the version of
your browser
application support
operation using
COMMAND
CENTER?

Use a browser
application that
supports COMMAND
CENTER.