KITCHENAID KHHC2096S - Manual (Page 35)

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Odor coming from microwave oven during convection
cooking
■ This is normal for the first few convection cycles. The odor
will dissipate with repeated use.
Quartz bulb does not appear to be on
■ This is not unusual. See “Grill Element” section.
■ Is the element still working properly?
To check proper operation of elements, place 2 slices of
bread on the tall grill rack, place the rack on the turntable and
close the door. Program the microwave oven using Manual
Grill–without microwaves–for 4 minutes (see “Manual
Method” section). The bread should toast dark brown. If the
bread does not toast, call for service. See “Assistance or
Service” section.
Radio, TV or cordless phone interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
■ Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the microwave
oven is on. Use a corded phone or a different frequency
cordless phone, or avoid using these items during microwave
oven operation.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts
Cleaning and Maintenance Supplies
Turntable
Part Number 8205992
Turntable Support and Rollers
Part Number 8206222
Turntable Hub
Part Number 8205994
Grill Rack (tall)
Part Number 8206264
Convection Rack (short)
Part Number 8205995
KITCHENAID™ Steamer Vessel
Part Number 8206451
Browning Pan
Part Number 8205996
Browning Pan Handle
Part Number 8204652
Grease Filters (2)
Part Number 8205997
Charcoal Filters (2)
Part Number 8205998
Cooktop and Microwave Oven
Light
Part Number 8204670
Heavy Duty Degreaser
Part Number 31552
All-Purpose Appliance Cleaner
Part Number 31662
Cavity Touch Up Paint
Part Number 8204955
KITCHENAID ® Stainless Steel
Cleaner & Polish
Part Number 4396920
KITCHENAID ® Stainless Steel
Wipes
Part Number 8212510