Sony PEG-SJ20 - Manual (Page 211)

211 Chapter 6 Additional information
Password problems
I forgot the password, and my CLIÉ handheld is not locked.
, You can use Security to delete the password, but your CLIÉ
handheld deletes all records marked as private. To back up all data
including private records, perform a HotSync operation before you
delete the password. Then follow these steps to restore your private
records onto your CLIÉ handheld:
1 Perform a HotSync operation to back up your data.
2 Tap Forgotten Password in Security to remove the password and
delete all private records.
3 Perform a HotSync operation to synchronize your data and restore
the private records by transferring them from your computer to
your CLIÉ handheld.
I forgot the password and my CLIÉ handheld is locked.
, If you assign a password and lock your CLIÉ handheld, you must
perform a hard reset to continue using your CLIÉ handheld. See
“Resetting your Sony CLIÉ Handheld” (page 25) for more
information.
Troubleshooting – Frequently Asked Questions