Smart Technologies 480i5 - Manual (Page 48)

Projector Power
light Projector Service
light
Projected image Touch control Status and related
troubleshooting
Off Off None None The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the circuit
breaker is off).
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 480 interactive whiteboard user’s
guide ( smarttech.com/kb/156693 ).
Resolving operation issues
To resolve operation issues, complete the following tasks:
l
If necessary, complete additional troubleshooting with the guidance of SMART Support using
SMART Board Diagnostics.
Resolving connection issues
To resolve connection issues, complete the following tasks:
l
Confirm that the USB cable is properly connected from a fully functional USB receptacle on the
computer to the interactive whiteboard.
l
If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and
extension cables.
Resolving projector issues
Resolving projector errors
System administrators can resolve the following projector errors on their own prior to contacting
SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support
call.
Your projector stops responding
If your projector stops responding, perform the following procedure.
C H A P T E R 6
Troubleshooting your interactive whiteboard system
38