Verizon Network Extender User Manual
Page 20
Troubleshooting
18
•
My System LED is magenta.
–
Internal initialization failed. The Network Extender should be returned.
•
My System LED is solid red or blinking red for more than a minute.
–
A red System LED indicates a system error was detected and is
symptomatic of a communication problem with the Verizon Wireless
network.
–
Confirm your Network Extender was activated at time of purchase. If
your Network Extender has not already been activated, call Verizon
Wireless Customer Service at (800) 922-0204 or *611 from your
Verizon Wireless mobile phone and select the option for technical
support.
–
Before contacting the Verizon Wireless Customer Service Center,
confirm the following:
• Is your WAN LED illuminating blue?
–
If it is not, then there may be a communication problem between your
Network Extender and the router.
–
If the WAN LED is illuminating blue, then check that the router is
communicating properly with your ISP. The Internet activity LED on your
router should be blinking. For further router troubleshooting tips, please
review either the router manufacturer's printed or online documentation.
• Is the GPS LED illuminating blue? If it is not, the Network Extender
might not be receiving a GPS signal. Inability to receive a GPS signal
can result in the Network Extender failing to validate your account
information and network timing, which then prevents usage and
reroutes you back to the nearest compatible cell tower.
If this is the problem, install the external GPS antenna. See
“External GPS Antenna” on page 14.
•
The Network Extender seems to be getting too hot.
–
Make sure there is nothing blocking the heat vents located along the
side of the Network Extender.
–
It is recommended that the Network Extender be located in a well-
ventilated open area at least 12 inches from any surrounding hot
surfaces. It is not recommended that the Network Extender be installed
in a cabinet or other enclosed location.
•
How can I manage access to my Network Extender?
–
You have the option to manage priority access settings for your
Network Extender to specified numbers by logging into My Verizon at
A maximum of 50 authorized Verizon
Wireless callers can be registered.
–
When the Network Extender is set to open access, the first six callers
detected within the device’s area are given access to place or receive
calls through the Network Extender. Your Verizon Wireless Network
Extender is set to open access by default.
–
Anyone else who then initiates a call while all Network Extender
channels are occupied is redirected to the nearest compatible cell
tower when available.
–
When unauthorized callers (callers not on your managed access list)
within range of the Network Extender attempt to place a call, they are
automatically redirected to the nearest compatible cell tower.
Verizon - WSE.book Page 18 Thursday, December 9, 2010 11:07 AM