Samsung BD-P1200 - Manual (Page 51)

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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .50
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Before requesting service (troubleshooting), please check
the following.
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more
than 20 feet.
• Remove batteries and hold down one or more buttons
for several minutes to drain the microprocessor inside
the remote control to reset it. Reinstall batteries and try
to operate the remote control again.
Disc Menu doesn’t appear.
• Check if the disc has a Menu.
No operations can be performed with the
remote control.
• 5.1 channel sound is reproduced only when the
following conditions are met. :
1. The Blu-ray disc player is connected with the proper
Amplifier
2. The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “5.1 ch”
mark on the outside.
• Check if your audio system is connected and working
properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
5.1 channel sound is not being reproduced.
• Ensure that the disc is installed with the label side
facing up.
• Check the region number of the BD/DVD.
Disc does not play.
Troubleshooting