IBM X3400 - Manual (Page 8)

An affordable dual-socket, dual- and quad-core SMP server
with high performance and data protection for small and
medium businesses
IBM Electronic Service Agent ™ is an innovative “call home” feature that allows System x and
BladeCenter servers to automatically report hardware problems to IBM support, which can even dispatch
ty
ation
to provide the level of expertise you
onsite service 8 if necessary to those customers entitled to onsite support under the terms of their warran
or an IBM Maintenance Agreement. Electronic Service Agent resides on a server and provides electronic
support and problem management capabilities through a highly secure electronic dialogue between your
systems and IBM. It monitors networked servers for hardware errors and it can perform hardware and
software inventories and report inventory changes to IBM. All information sent to IBM is stored in a highly
secure database and used for improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product Customiz
Services (PCS), such as asset tagging, hardware integration, software imaging and operating systems
personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links to
forums/newsgroups, problem submission, online shopping support, service offerings, device drivers for all
IBM product lines, software downloads and even upcoming technical seminar worldwide schedules and
registration. Also available are remote installation, configuration and usage support for System x and
xSeries hardware and software, as well as onsite custom services
require.
ystems Management Capabilities
systems management. It provides a number of important system functions, including:
s, power supplies, processor and
• stic LED control (power, HDD, activity, alerts, heartbeat)
erting
ntication and encryption algorithms (RMCP+, SHA-1, AES)
C firmware
t management software (e.g., xCAT)
BMC functions
Director to anomalous environmental factors, such as voltage and thermal
l IBM Remote Supervisor Adapter II SlimLine for additional systems
m :
•
•
tweight Directory Access Protocol) support
ce downtime by restarting the server automatically in the
Advanced S
The x3400 has a high level of systems management capabilities that are well-suited to remote locations as
well as to stand-alone environments. Features include the Baseboard Management Controller
(BMC),
Automatic Server Restart, Wake on LAN ® support, PXE support, text console redirect, Predictive Failure
Analysis, IBM Director and support for an optional Remote Supervisor Adapter II SlimLine.
The BMC provides industry-standard Intelligent Platform Management Interface (IPMI) 2.0-compliant
• Monitoring of system and battery voltage, system temperature, fan
DIMM status
• Fan speed control
• Product ID and Family ID detection
• Highly secure remote power on/off
• System reset control
• NMI/SMI detection and generation
System diagno
• IPMI over LAN
• Serial Over LAN
• Proxy server support
• LAN messaging and al
• Text console redirection over LAN
• VLAN
support
• Enhanced authe
• Local update of BM
• Firmware
firewall
• Support for IPMI v2.0 complian
• Other mandatory and optional IPMI
The BMC alerts IBM
conditions—even if the server has failed.
The x3400 also supports an optiona
anagement capabilities, including
• Predictive Failure Anal ysis for system fans
Graphical console redirection over LAN
Web-based out-of-band control
• Windows “blue screen” capture
• Remote virtual floppy and CD-ROM
• High-speed remote redirection of PCI video, keyboard and mouse
• SSL (Secure Socket Layer) and LDAP (Ligh
Automatic Server Restart (ASR) helps redu
8 For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.
Please see the Legal Information section for important notices and information.
8