IBM 73P3309 - Manual (Page 35)

15. Attempt to read the disc by typing dir C: (the Multi-Burner Plus is drive C because it is the only
device that is connected to the IDE port.)
– If the computer is able to read the disc, a conflict probably exists with one of the devices that
are installed on your computer. You need to resolve this device driver conflict. Check the
configuration jumper settings for the other devices or refer to our device documentation.
– If you are unable to access the disc, you might have a hardware problem. If the Multi-Burner
Plus still does not read the data disc, the Multi-Burner Plus might be defective. Go to
Appendix D, “Service and Support,” on page D-1.
v The disc cannot be read.
Take the following actions:
1. The disc might be dirty; clean it as described in “Handling and caring for a disc” on page 2-10.
2. The disc might be defective; try another disc.
3. The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc Format (UDF) compatible.
Check with your place of purchase.
v There is no sound from the disc.
1. Check that you are not using a data CD.
2. Adjust the audio-adapter volume control. See the documentation that comes with your audio
adapter and audio-CD player program.
3. Enable digital audio extraction. For more information, see “Enabling digital audio extraction” on
page C-2.
v You receive an error message.
Take the following actions for these common error messages:
– CDR-103
The disc in the Multi-Burner Plus is not High Sierra, ISO 9660, or UDF format.
The Multi-Burner Plus does not support the media.
– CDR-101
A ″not ready reading the drive ″ situation occurs when you try to access the Multi-Burner Plus
before the drive is ready. The busy indicator lights when you attempt to access the drive after
loading a disc into the loading tray. Wait until the busy indicator is no longer lit before attempting
to access the drive.
v The Multi-Burner Plus does not operate and will not allow the disc to eject .
You will need to manually eject the disc. Refer to “Manually ejecting a disc” on page 2-7.
v Your Multi-Burner Plus showed up in My Computer until you added additional software, but is no
longer in My Computer
1. Uninstall all CD recording related software, including Windows Media Player.
2. Delete the registry value found at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318}
name ″LowerFilters″ and reboot the system.
3. Reinstall all CD related software, starting with Media Player 9.
Appendix B. Problem solving B-3