Motorola WU830G - Manual (Page 42)

WU830G 4-1
Section 4:Troubleshooting
This section details possible solutions to common problems that may
occur in using the WU830G.
Contact Us
If you are unable to locate a solution here, please access our website
at
www.motorola.com/broadband/consumers for the latest
information. You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
Register the WU830G
To register the WU830G, access the following website:
https://broadbandregistration.motorola.com
Hardware Solutions
My computer is experiencing difficulty connecting to the wireless
network.
! Ensure that both your computer and wireless access point are
powered on.
! Ensure that your wireless USB adapter is installed correctly and
is active.
! Ensure that your wireless USB adapter and access point radio
signals are enabled. Review your access point’s documentation
for further instructions.
! Ensure that your wireless USB adapter for your computer and the
wireless access point have the same security settings that will
allow your computer to access the wireless network. Refer to the
Configuration information of the documentation that came with
your access point.
! Verify that the Access Control List (ACL) is not configured to
block your computer. Refer to the Configuration information of the
documentation that came with your access point.