Motorola WIRELESS TELEPHONE User Manual

Page 38

warranty

• Limited Lifetime Warranty Exception. The warranty is

a limited lifetime warranty for the lifetime of ownership
by the ﬁrst end-user of the following products, only:
(a) decorative covers, including bezel, PhoneWrap™ or
case (any model); and (b) ear buds and boom headsets
that transmit mono sound through a wire connection
(this does not include ear buds or boom headsets that
either transmit stereo sound or that are wireless, or both).

• Repair/Replacement Exception. The warranty is for the

balance of the original warranty or for 90 days from the
date returned and delivered to the ﬁrst end-user,
whichever is longer.

III. Who is Covered

This warranty extends to you only if you are the ﬁrst end-user
purchaser.

IV. What We Will Do to Correct Warranty
Problems

At no charge to you, we have the option to repair or replace the
Products that do not conform to the warranty, or to refund the
Products’ purchase price. We may use functionally equivalent
reconditioned/refurbished/pre-owned or new Products or parts.
No software updates are provided.

V. How to Get Warranty Service

PLEASE CALL US — DO NOT SHIP:

Accessories and software—call the number designated for
the product with which they are used.
You will receive instructions on how to ship the Products to
Motorola or our designated resource. If instructed to ship the
Products, you must ship them with freight, duties and

USA

Canada

Cellular 1-800-331-6456

All Products
1-800-461-4575

Paging 1-800-548-9954
FRS Radios 1-800-353-2729

TTY (Text Telephone)
1-888-390-6456

warranty

insurance prepaid. Regardless of where you are instructed to
return the Products, you must include: (a) a copy of your
receipt, bill of sale or other comparable proof of purchase;
(b) a written description of the problem; (c) the name of your
service provider (if this Product requires subscription service);
(d) the name and location of the installation facility (if
applicable) and, most importantly; (e) your address and
telephone number. If requested, you must also return all
detachable parts such as antennas, batteries and chargers.
RETAIN YOUR ORIGINAL PROOF OF PURCHASE.
For Products we ask you ship to us, we will ship repaired or
replacement Products at our expense for the freight and
insurance, but at your expense for any duties. If additional
information is needed, please contact us at the telephone
number listed above.

VI. What This Warranty Does Not Cover

• Products that are operated in combination with

ancillary or peripheral equipment or software not
furnished or otherwise certiﬁed by Motorola for use
with the Products (“ancillary equipment”), or any
damage to the Products or ancillary equipment as a
result of such use. Among other things, “ancillary
equipment” includes batteries, chargers, adaptors,
and power supplies not manufactured or supplied
by Motorola. Any of these voids the warranty.

• Someone other than Motorola (or its authorized service

centers) tests, adjusts, installs, maintains, alters, modiﬁes
or services the Products in any way. Any of these voids
the warranty.

• Rechargeable batteries that: (a) are charged by other

than the Motorola-approved battery charger speciﬁed for
charging such batteries; (b) have any broken seals or
show evidence of tampering; (c) are used in equipment
other than the Product for which they are speciﬁed; or
(d) are charged and stored at temperatures greater than
60 degrees centigrade. Any of these voids the warranty.