Placing calls on hold, Entering a hookflash, Transferring calls – Mitel 5312 User Manual
Page 50: Transferring calls to other extensions, See “placing calls on hold” on
Call Features
Page 36
Mitel
®
5312/5324 IP Phone User Guide – Issue 2, June 2010
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
•
Individual Hold: Places an internal or external call on hold at your IP phone.
•
System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the IP phone that
placed it on hold.
To place a call on Individual Hold:
1. Press
(Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
(Special), and then dial
335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
Press
(Hold), and then press the flashing IC or Call button.
To return to a call that is on hold:
Press
(Hold), and then lift the handset or press
(Speaker). <Caller> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press
(Special), and then dial 330.
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on
for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press
(Transfer), and then enter the extension number.
2. Do one of the following:
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your IP phone.
NOTE
If your system administrator has enabled the Transfer-on-Connect
Allowed feature for your IP phone, you are automatically connected to
calls transferred to your extension after the transferring party hangs up.
If this option is turned off, you must press an IC or Call button to
answer calls transferred to your extension.