Motorola SBV4200 - Manual (Page 46)

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Introduction Before You Begin Installation & Configuration FAQ Troubleshooting Glossary License
41 SURFboard ® SBV4200 VoIP Cable Modem User Guide X
Home Print Exit
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the
reset button on the rear panel. Resetting the VoIP cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the
front-panel lights as described in
“Front-Panel Lights and Error Conditions” on page 43.
Problem Possible Solutions
Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the VoIP cable modem.
Check that the electrical outlet is working.
If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.
Press the Reset button.