Mitel ACD 2000 User Manual
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3
Contents
General Information About this Guide 4
What is Automatic Call Distribution (ACD)? 5
About Your MITEL Networks 5010 IP Phone 6
Personal Keys 6
Line Select Keys/Line Appearances 6
Line Status Indicators 7
Feature Keys 7
Main Display 7
The SuperKey 8
Function Keys 8
Feature Access Codes
9
Features Not Available 9
ACD Agent Features and Capabilities 11
What are Agent Groups?
12
Logging In 14
Displaying Agent Log-In Information
15
Logging Out
16
Answering Calls
17
Using the Auto Answer Feature 18
Using a Headset
19
Using and Canceling the Work Timer 22
Taking a Break from Calls (Make Busy Feature) 23
Queue Threshold Alert 24
Displaying Queue Status 25
Personal Directory 26
See also other documents in the category Mitel Phones:
- 5330 IP Phone (57 pages)
- 5330 IP Phone (38 pages)
- 5330 IP Phone (1 page)
- 5602 (41 pages)
- Inter-Tel Axxess (32 pages)
- 5224 (80 pages)
- 5220 (32 pages)
- NETVISION PHONE (30 pages)
- 7000 (30 pages)
- 4001 (22 pages)
- ACCESSLINE 1000 (8 pages)
- M7208N (25 pages)
- USER GUIDE 8662 (74 pages)
- 5207 (26 pages)
- 5055 (97 pages)
- 8500 (60 pages)
- 8500 (66 pages)
- 7000 Series (20 pages)
- IP8820 (27 pages)
- M3902 (22 pages)
- 4150 (41 pages)
- M I T E L 8620 (74 pages)
- 8568 (86 pages)
- 5220 IP (46 pages)
- 8520 (76 pages)
- 5020 (32 pages)
- 6510 (2 pages)
- 4015 (26 pages)
- 5324 IP (56 pages)
- T7100 (20 pages)
- SX-200ML (10 pages)
- 5320 (84 pages)
- M3820 (22 pages)
- 8662 (78 pages)
- M2008 (24 pages)
- IP8830 (32 pages)
- 5560 IPT none (8 pages)
- 5235 IP Phone (42 pages)
- SX-200 (52 pages)
- 5212/5224 (59 pages)
- 5550 IP Console (84 pages)
- SIP USER AND ADMINISTRATOR GUIDE 5330 (58 pages)
- 5212 IP Phone (60 pages)
- 5215 (34 pages)
- 8660 (74 pages)