Displaying queue status – Mitel ACD 2000 User Manual
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Displaying Queue Status
Agents may access the following queue-status information about their Group:
· the number of active Agents in the Group
· the number of calls waiting for the Group (queue)
· the length of time that the longest call has been waiting for the Group.
NOTE: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not
considered active Agents for the purpose of Queue Status.
When You Need To Know Your Group's Queue Status
· If your set is programmed with a Generic Group Queue Status
Feature Key, press the key.
See also other documents in the category Mitel Phones:
- 5330 IP Phone (57 pages)
- 5330 IP Phone (38 pages)
- 5330 IP Phone (1 page)
- 5602 (41 pages)
- Inter-Tel Axxess (32 pages)
- 5224 (80 pages)
- 5220 (32 pages)
- NETVISION PHONE (30 pages)
- 7000 (30 pages)
- 4001 (22 pages)
- ACCESSLINE 1000 (8 pages)
- M7208N (25 pages)
- USER GUIDE 8662 (74 pages)
- 5207 (26 pages)
- 5055 (97 pages)
- 8500 (60 pages)
- 8500 (66 pages)
- 7000 Series (20 pages)
- IP8820 (27 pages)
- M3902 (22 pages)
- 4150 (41 pages)
- M I T E L 8620 (74 pages)
- 8568 (86 pages)
- 5220 IP (46 pages)
- 8520 (76 pages)
- 5020 (32 pages)
- 6510 (2 pages)
- 4015 (26 pages)
- 5324 IP (56 pages)
- T7100 (20 pages)
- SX-200ML (10 pages)
- 5320 (84 pages)
- M3820 (22 pages)
- 8662 (78 pages)
- M2008 (24 pages)
- IP8830 (32 pages)
- 5560 IPT none (8 pages)
- 5235 IP Phone (42 pages)
- SX-200 (52 pages)
- 5212/5224 (59 pages)
- 5550 IP Console (84 pages)
- SIP USER AND ADMINISTRATOR GUIDE 5330 (58 pages)
- 5212 IP Phone (60 pages)
- 5215 (34 pages)
- 8660 (74 pages)