Mitel ACD 2000 - Manual (Page 13)

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Using and Canceling the Work Timer describes the purpose of the Work Timer
and the procedure for answering calls without waiting for the Timer to expire.
Taking a Break from Calls (Make Busy Feature) describes the procedure for
placing your set in a pause mode when you need to be away from your set for
brief periods of time, without the need to log out and subsequently log in again.
Queue Threshold Alert is a method of alerting you as to the status of your ACD
Group (Queue). This section describes the conditions under which an alert would
occur and describes how you will be notified when there is a backlog of long-
waiting calls.
Displaying Queue Status describes the procedure for displaying the current
workload conditions of your ACD Group (Queue).