Motorola HELLOMOTO W375 - Manual (Page 25)

74 troubleshooting
troubleshooting
check here first
If your phone does not seem to work
properly, read this page first.
when the backlight is
turned off, it may seem
like your phone is not
working
Question: My phone does not turn on when
I press the keys, but I know the battery is
good.
Answer: If the backlight is set to off, it might
appear as if the phone is not working. Check
the backlight setting.
Find it: Press M > Settings > Initial Setup
> Initial Setup
no display
Question: Why can’t I see the display when I
use my phone? I know the battery is good.
Answer: The backlight may be set to off.
Check the backlight setting.
Find it: Press M > Settings > Initial Setup
> Initial Setup
75 troubleshooting
no backlight on the
display
Question: During phone operation, why
don’t I see a backlight on the display?
Answer: The backlight may be set to off.
Check the setting.
Find it: Press M > Settings > Initial Setup
> Backlight
phone does not vibrate
Question: My phone does not vibrate when
I have an incoming call or message. Why
not?
Answer: Make sure the volume setting is 0.
Press S right or left to adjust the volume to
0.
messages: “enter special
code,” “SIM locked -
contact service
provider,” “subsidy
password”
Question: What do these messages mean?
Answer: You might see one of these
messages if you have an incorrect SIM card
or if you have incorrectly entered your code
too many times, depending on your carrier.
You will have to enter it correctly. Contact
your service provider, if necessary. You
might need to replace your SIM card.
76 troubleshooting
keypad does not
respond
Question: My display is dark and the keypad
does not respond. Why not?
Answer: The keypad could be automatically
locked. To check this, unlock your keypad by
pressing M and *.
If you would like to disable the feature, go
to M > Settings > Security > Auto Key Lock, to
disable the auto keypad lock function or
change the timers associated with it. If you
disable this feature, you can still manually
lock and unlock the keypad by pressing M
and *.
no signal or no service
Question: Why can’t I make a call? I always
see “no signal”.
Answer: Make sure the “Band Setting” is set
to Automatic.*
Find it: Press M > Settings > Network
> Band Selection > Automatic
*Band setting is dependent upon Region.
screen flickers while
taking a picture
Question: Why does the screen flicker when
I take a picture with my camera?
Answer: You might need to select an
alternative frequency for the Flicker setting.
For example, if the Flicker setting is currently
50Hz, switch to 60Hz, and then try again to
take a picture.
Find it: Press M > Multimedia > Camera > M
> Picture Setup > Flicker