Grindmaster CRATHCO HC-2 - Manual (Page 10)

Crathco ® Whipped Hot Chocolate Dispensers Page 7
Troubleshooting Guide (cont.)
If you still need help, call our Technical Service Department at (800) 568-5715 (USA or Canada) or 1-502-425-4776,
Monday through Friday, 8 am - 6 pm EST, or an authorized service center in your area. Please have the model and
serial numbers ready so that accurate information can be given.
Prior authorization must be obtained from Grindmaster Corporation’s Technical Services Department for all warranty
claims.
Problem/Possible Cause Service Check Remedy
Chocolate is dispensed or
constantly dripping
•
•
Syrup pump rollers not
engaging silicone tubing
Pump tubing faulty •
•
Check for syrup pump rollers in “storage’
position or weak springs
Check for holes in tubing or loose
connections to break vacuum •
•
Rotate pump to engage rollers
or replace pump
Replace pump tubing-check
connections