GarrettCom Magnum 10Mb/s - Manual (Page 50)

Magnum 10Mb Media Converters Installation and User Guide (07/98)
GARRETT
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5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, contact Garrett Communications Customer
Support at (510) 438-9071 (office hours: 8AM - 5PM Pacific Standard Time) or send
email to [email protected]. Please have the following information available
when calling:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.